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Passenger Services

Our Passenger Service Department consists of over 250 qualified agents using the most advanced computerized check-in systems.

Passenger Service is responsible for the following areas: Check-in, arrival, boarding and transfer of passengers. Provide special services such as, CIP/VIP-escort, unaccompanied minors, wheelchair assistance and baggage services. We seek to continually innovate the delivery of our services to ensure passengers receive an excellent travel experiences.

A team across the world, able of providing various language capabilities and cultural sensibilities to passengers. Languages such as Portuguese, Pilipino, Malaysian, Japanese, Korean and other languages.

The Passenger Service Department was accredited the AHS1000 certification, which is an IATA recognized award for consistent performances and to benchmark the performance on daily basis.

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