Ground ServicesEvery passenger journey has multiple seen and unseen interactions with Menzies. We always do our best to deliver safe and trusted service and a world-class passenger experience for every customer, every time. None more so than ground services, where our dedicated teams make sure that more than 217m passengers every year are ready for take-off through the delivery of a portfolio of supportive services.
We lead the industry in the time critical process of meeting, preparing and dispatching aircraft, all over the world. Our ground teams take immense pride in delivering quality through best practice working processes, an exceptional approach to safety and investment in the skills and wellbeing of our people.
Specialist planning and allocation systems
Investment in green, performance boosting GSE
Industry leading risk management
Welcoming passengers and providing first-rate customer services during their journey are responsibilities of the utmost importance, particularly as our agents are often the passenger’s first connection with the customer airline. Our team provides friendly, efficient and tailored passenger services from check-in to boarding.
Through check-in to boarding
Experts in multiple DCS systems
Tailored to match individual airline standards and experience
From short–turn cleaning solutions, premium cabin presentation services to deep cleaning programmes, we are experts in ensuring aircraft present safe and welcoming environments for staff and passengers.
Short turn cleaning solutions
Premium cabin presentation
Deep cleaning programmes
Our comprehensive aircraft maintenance services ensure optimal performance and safety. We handle all aspects of aircraft arrival and departure, including transit, turnaround, and overnight procedures. Routine and non-routine maintenance checks are conducted meticulously, along with refueling operations. Any defects identified are rectified promptly. Our maintenance control coordination operates 24x7, providing immediate response for Aircraft on Ground (AOG) situations. Additionally, we offer outstation maintenance support and riding engineers for comprehensive assistance and expertise. These collective efforts contribute to the smooth and safe operation of the aircraft.
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