Ground ServicesEvery passenger journey has multiple seen and unseen interactions with Menzies. We always do our best to deliver safe and trusted service and a world-class passenger experience for every customer, every time. None more so than ground services, where our dedicated teams make sure that more than 217m passengers every year are ready for take-off through the delivery of a portfolio of supportive services.
We lead the industry in the time critical process of meeting, preparing and dispatching aircraft, all over the world. Our ground teams take immense pride in delivering quality through best practice working processes, an exceptional approach to safety and investment in the skills and wellbeing of our people.
Specialist planning and allocation systems
Investment in green, performance boosting GSE
Industry leading risk management
Welcoming passengers and providing first-rate customer services during their journey are responsibilities of the utmost importance, particularly as our agents are often the passenger’s first connection with the customer airline. Our team provides friendly, efficient and tailored passenger services from check-in to boarding and back again at more than 120 locations.
Through check-in to boarding
Experts in multiple DCS systems
Tailored to match individual airline standards and experience
From short–turn cleaning solutions, premium cabin presentation services to deep cleaning programmes, we are experts in ensuring aircraft present safe and welcoming environments for staff and passengers.
Short turn cleaning solutions
Premium cabin presentation
Deep cleaning programmes
We work with the world’s biggest airlines to help manage their baggage services. Our teams traced and reunited passengers with 17,000 bags last year.
For airlines that prefer to outsource this function, our customer relations teams provide professional and efficient services that have kept our customers satisfied for over 20 years. Not only are our agents presentable, accountable, and highly trained, we also tailor our services to each airline’s quality standards, so they blend in seamlessly to the passenger experience.
We are experts in asset maintenance and ensuring your assets safely support your operation. From airside equipment such as GSE, aircraft and asset washing, to electrical maintenance of mechanical assets including automatic doors and baggage carousels, we can provide a diverse range of essential services.
Language